Frequently Asked Questions (FAQ)
💳 What is AyazBaba.com?
AyazBaba.com is a digital platform that allows people living abroad to send gift cards to their loved ones in Turkmenistan. These gift cards are redeemable at selected local vendors.
🎁 How do gift cards work?
- You choose a store and gift card amount.
- We deliver the digital gift card to the recipient’s email.
- The recipient visits the store in Turkmenistan and uses the gift card to receive goods or services.
⏱️ How quickly are gift cards delivered?
Gift cards are typically delivered within 15–30 minutes after your payment is confirmed. Occasionally, it may take up to 1 hour.
💵 What payment methods do you accept?
We currently accept USD payments via credit or debit card using Shopify’s secure checkout system.
🔁 Can I request a refund?
No. All gift card purchases are final and non-refundable once delivered. Please verify all recipient details before placing your order.
♻️ Can the gift card be used more than once?
No. Gift cards must be used in a single transaction.
Any unused balance will not be refunded or carried over.
Please make sure your order amount matches the gift card value as closely as possible.
📍 Where can the gift cards be used?
Gift cards can be redeemed only at the specific vendor listed on the card. Each card is valid for a single store or service provider in Turkmenistan.
🛒 What kinds of stores do you support?
Our gift cards are accepted at trusted stores across Turkmenistan, including:
- Grocery stores & supermarkets
- Fashion and shoe retailers
- Electronics shops
- Mobile top-up locations
- Restaurants and cafés
🔐 Is my payment secure?
Yes. All transactions are processed using Shopify’s encrypted checkout system. Your card details are never stored on our servers.
📬 I didn’t receive my gift card — what should I do?
First, check your spam/junk folder. If you don’t see it within 1 hour, contact us at support@ayazbaba.com, and we’ll assist you promptly.
📞 How can I contact you?
We’re here to help.
📧 Email: support@ayazbaba.com